Contact Us
SEARCH:

Changes to Futaba Product Support and Service

On April 6, 2018, Horizon Hobby purchased the RC hobby assets of Hobbico through their bankruptcy proceedings. We immediately began to evaluate the backlog of Futaba parts and service requests, completing what could be done with available parts. Unfortunately a number of Futaba requests remain incomplete due to a shortage of parts.

Futaba has made the decision to establish their own service and support operations in the US. As a result of this action we regret that we must return outstanding repairs and cancel any unfilled replacement parts requests. We will no longer be accepting new service requests. Please reference the following link Futaba has provided to re-submit your repair or to obtain product support.

https://futabausa.com/repairs/

While Futaba has opted to provide their own Product Support and Service, Horizon will continue to supply Futaba products to hobby retailers and on Towerhobbies.com. We are focused on improving product availability and expanding the overall product offering for our customers.

We apologize for this inconvenience. We hope we will have the opportunity to provide you with great products and outstanding customer service in the future.

Thank you,
Horizon Hobby


Contact Us  |  Team Tips  |  Multimedia  |  Software Updates  |  Find a Hobby Shop  |  Buy from Tower Hobbies  


© Horizon Hobby, LLC. All rights reserved. Terms of Use | Privacy Policy
Newsletter
  • YouTube
  • Facebook
  • Instagram
  • Twitter