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Changes to Futaba Product Support and Service

On April 6, 2018, Horizon Hobby purchased the RC hobby assets of Hobbico through their bankruptcy proceedings. We immediately began to evaluate the backlog of Futaba parts and service requests, completing what could be done with available parts. Unfortunately a number of Futaba requests remain incomplete due to a shortage of parts.

Futaba has made the decision to establish their own service and support operations in the US. As a result of this action we regret that we must return outstanding repairs and cancel any unfilled replacement parts requests. We will no longer be accepting new service requests. Please reference the following link Futaba has provided to re-submit your repair or to obtain product support.

https://futabausa.com/repairs/

Futaba has notified Horizon Hobby that they will be handling their North American Distribution themselves in addition to some small regional distributers. For retail sales of Futaba, please visit your local dealer or Tower Hobbies. All questions regarding Futaba distribution should be directed to Futaba USA.

We apologize for this inconvenience. We hope we will have the opportunity to provide you with great products and outstanding customer service in the future.

Thank you,
Horizon Hobby


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