Pricing, Non-R/C Use, and Misc. Topics - FAQ

I did not find the answer to my question here. How do I get further assistance?

We are the exclusive U.S. distributor for Futaba's Hobby R/C product and can help you with many of your needs—whether it be systems, servos or parts. Please use our Industrial Information Form to give us specific information on your product needs and applications.

Please visit: http://www.gpmd.com/ for additional information on establishing an account with Great Planes.

If a product is not yet listed on our web site, chances are good that we do not yet have information on that newly released product. Please visit your favorite hobby shop and our web site regularly for new technical information as it becomes available.

All Futaba products sold in the U.S. are sold exclusively through Great Planes Model Distributors. To locate a dealer/hobby shop/retailer in your area, please use our dealer locator. If you are an international customer, please visit our international contacts to locate the international distributor/dealer nearest to you.

Nearly 100% of our U.S. testing is done by our own very dedicated R&D staff. If you're interested in employment with us and are in the Champaign IL area or willing to relocate, please visit our employment page for more information! Otherwise, however, we are not currently accepting applications for sponsored modelers or off site testing staff.

If you emailed our support teams, you should receive an automated response immediately or nearly immediately. (This automated response will inform you our normal response time is by the end of the next business day and provide you other important details to assist you.) If you did not receive a computer generated response within 24 hours, then something was wrong and your email was not received properly or there is something wrong with your reply to address set up in your email account. Please resend the email to us with a note that this is a second copy and please be SURE to provide us your full email address as well as at least one other means of daytime contact (phone, message #, fax, alternate email address).

Please direct all questions and comments about YS Engines to:

Performance Specialties
1851 Pinto Circle
Gardnerville, Nevada 89410
Tel: 775-265-7523
Fax: 775-265-7522

Welcome to the exciting arena of R/C equipment! We will do our best to assist you if your project is similar to the R/C application for which the product is designed. However, for liability reasons as well as the simple fact that we have not attempted to use our product in your specific environment, we cannot provide you any guidance on modification of our product or any recommendations on what products to use or how our products will perform in your application. As such, we cannot provide you information such as amount of load a specific product can sustain, schematics of the workings of any electronic products, or computerized plans for any of our products. Please feel free to email our product support team if your question does not fall within the above parameters and we will do our best to assist you.

We try to provide most our data in both systems; however, for those items which aren't, there are many great programs, charts, and tables available to do metric-to-English conversions and vice versa. You might like to try a few we find helpful: http://www.onlineconversion.com/ or http://www.unitconversion.org/ or http://www.convert-me.com/en/

• Ask a technical support, customer service, or product related question
  
  
• Submit a product suggestion or improvement idea
  
  
• Contact the Futaba Service Center
  
  

Back to main FAQ/Contact Info page